Shipping policy
The Sleep Loft
FREE White Glove Mattress Delivery & Removal
Our professional in-house delivery team is bonded and insured. We provide FREE white glove delivery, mattress setup, and old mattress removal with new mattress purchases delivered within our local service area. Address eligibility is confirmed before purchase.
What Is Included
Delivery of your new mattress into your bedroom and placement on a suitable, ready bed frame or foundation.
Unpacking and removal of packaging from the mattress we set up.
Removal of one old mattress and its matching box spring set for each new mattress purchased, regardless of the old mattress brand.
Scheduling Your Delivery
Our delivery team will contact you when your mattress is ready to schedule a date and arrival window. An adult age 18 or older must be present. Request old mattress removal when ordering or scheduling. Removal takes place during the same visit as delivery. Contact us promptly if you need to reschedule; changing a delivery appointment does not cancel your order.
Preparing Your Home
Clear the route to the bedroom and remove bedding from the old mattress. Measure doorways, hallways, stairs, and elevators to ensure the mattress will fit. Tell us about stairs, narrow access, parking restrictions, elevator reservations, building delivery hours, and any certificate of insurance requirements before scheduling. Secure pets and keep children away from the work area.
Old Mattress Removal Conditions
Items for removal must be dry, reasonably sanitary, accessible, and free of bedbugs, other infestation, mold, or hazardous contamination. Our team may decline unsafe or unsanitary items. Confirm which items should be removed before the team takes them; removed items cannot be returned. Additional mattresses or a separate pickup visit require advance arrangements.
Services Outside the Included Scope
Old furniture, bed frames, adjustable bases, waterbeds, and general household waste are not included in FREE removal. Furniture assembly or adjustable base installation is included only when specified on your order. Our team does not perform hoisting, structural alterations, or work requiring unsafe access. Any additional service and charge must be disclosed and accepted in advance. Carrier shipments do not include in-home setup or old mattress removal unless expressly arranged.
Delivery Inspection and Other Policies
Check the mattress model, size, and visible condition before the team leaves. Note any concerns on the delivery record and contact Customer Support promptly. This policy covers initial delivery and old mattress disposal. Exchanges, cancellations, and refund pickups follow our separate Exchange Return and Cancellation Policy, including FREE pickup and replacement delivery for an approved comfort exchange.
Delivery scheduling: whiteglove@thesleeploft.com
Customer Support: cs@thesleeploft.com